The following Certificates of Proficiency are designed for the student who needs to be prepared to enter an entry-level job. A department-issued certificate may be awarded upon successful completion of a prescribed course of study. These certificates will not appear on a student’s transcript.

The BOT Front Office/ Receptionist certificate would provide an entry-level employment opportunity for a completer that finishes the courses below. These skills are aimed at a student who is seeking a front office/ receptionist related position in an office. This Certificate of Proficiency prepares a beginning student to work in a job that requires basic keyboarding skills, a basic knowledge of filing, and basic office procedures necessary for meeting and greeting the public in person, by telephone, and electronically.

Program Learning Outcomes

Upon successful completion of this program, students will be able to:

1. Demonstrate knowledge, skills, and abilities to perform front office, receptionist tasks using business software.
2. Demonstrate ethical and professional behavior in the workplace.

Certificate Requirements

Note: All courses must be completed with a letter grade of “C” or higher or “Pass.”

Course List

Code	Title	Units
Select one of the following:		1
BOT-100	Basic Keyboarding
or
BOT-103A & BOT-103B	Building Keyboarding Skill I and Building Keyboarding Skill II
BOT-104	Filing and Records Management	1
BOT-107	Office Systems and Procedures	2
BOT-113	Social Media Basics for the Job Seeker	0.5
BOT-151	Using Microsoft Outlook	1
Select one of the following:		2-4
BOT-172	Introduction to Microcomputer Applications
or
BOT-114 & BOT-115 & BOT-116 & BOT-117	Essential Word and Essential Excel and Essential Access and Essential PowerPoint
Total Units		7.5-9.5